Conduct of Operations (CoO) is a term that defines execution of operational and management tasks in a deliberate and structured manner. The overall objective of CoO is structuring operational tasks in a manner consistent with the organization’s risk tolerance to ensure that every task is performed deliberately and correctly, minimizing variations in performance. By “correctly” we mean, “Everyone, doing the right thing, at the right time, every time.” Minimizing variations in performance reduces risk and enhances operational integrity. The outcome of doing things correctly on a consistent basis is “Operational Discipline.”
Key principles in our approach include:
Human error can be reduced by the effective implementation and monitoring of a CoO process safety management system.
A best management and engineering discipline practice is to participate in an accountability system that eliminates normalization of deviation (makes non-compliance seem okay) by taking action on problems identified during the various operational discipline activities that are in place.
For operators to be effective in their role in CoO, they must have a structured purpose for the various activities they perform. Follow-up should be done by managers and engineers, to take action on any deficiencies found.
Management discipline is recognition that achieving performance is a function of ensuring employees:
Know the right things to work on
Have the experience, education, and training to know how to reliably and safely perform those tasks
Have the right tools
Are assigned to the right tasks, at the right time
The OESuite®software solution, a comprehensive, mobile-enabled set of integrated modules, empowers companies to capture, analyze, and utilize asset, incident, operational, and compliance data to drive sustainable improvements in every facet of CoO.
As companies mature with CoO, they realize that better process safety, cultural safety, and management of human factors are integral to achieving sustainable Operational Discipline.
Creating a high reliability organization
Linking “what we do” with “why we do it,” enables companies to move beyond training to a competency-based culture and become “High Reliability” organizations. Moving a heavily procedure-dependent organization from a training-based culture to a culture built around supporting effective decision support reduces human error. One of the key pieces in achieving that cultural shift is the digitalization of procedures, operator rounds, and operator logs. Effective digitization puts critical information into the hands of the workforce when and where they most need it – and supports smart decisions at the point of work.
Our goal is to help our clients achieve top quartile performance
A Connected Workforce ultimately enables safer Conduct of Operations and enhanced compliance outcomes and operational discipline. Improvements in these key areas yield bottom-line results in more efficient operation, as well, enhancing profitability. While devices like smart phones, wearables, and tablets enable a connected workforce, it’s the relationship that a worker has with the information they need to do their job that makes the difference. Leveraging that relationship is what creates a Connected Workforce. Devices allow data capture and input at the point of work, in real or near-real time, from the workers themselves. If your assets are supplying data in real time, but your people aren’t, you’re missing a key piece of operational insight. In a Connected Workforce, data flows from the workers, and procedures, information, and insights flow to the workers – exactly when and where they are required.
Production Loss Analysis: Unlocking the hidden plant
The OS OESuite® Production Loss Analysis (PLA) Module is a powerful solution to account for production losses, analyze their sources, and optimize overall equipment effectiveness in a manufacturing environment. In today’s competitive environment, operational excellence requires predictable production. Predictable production can unlock your “hidden plant,” and help you meet increased demand in a sold-out environment with little to no capital investment.
Achieving this level of performance requires production events to be captured and the resulting loss monetized. The asset that caused the loss can be attached to the loss record in the system, if the loss is due to equipment failure, so bad actors can be isolated and reformed. Utilization losses versus losses due to equipment failures are distinct in the system, so Operations and Maintenance can see their impact and understand their role in the improvement process.
Organizational Drift and human factors can both negatively affect organizational integrity. In tough times, it can become difficult for some organizations to accept that one cost of staying in business is the cost to continually work safely.
Operational Performance Management (OPM) transcends all departmental boundaries and unifies existing organizational and facility management strategies to establish organizational resiliency. Without it, poor resiliency can lead to potential major business impacts under adverse conditions.
OPM provides a new understanding of the world including expanding the context and the strategic value of managing incidents – and tying that understanding to financial outcomes.
This emerging framework can leverage prescriptive analytics and big data to generate new insights into threats and performance, and monitor progress against goals. It provides an overarching framework that is integral for monitoring and measuring results. With OPM, organizations can be confident in their operating plan, without putting their privilege to operate at stake.
OESuite® Business Benefits for Conduct of Operations
Digitization and digitalization are causing companies to rethink strategies for workforce mobilization. With the advent of the cloud and the emergence of enterprise web applications, companies can deliver real-time decision support in the field via mobile devices equipped with integrated mobile apps. OS takes a “single pane of glass” approach to deliver intuitive, simple to navigate mobile applications unified with core enterprise applications… and puts them in the palm of your hand. Handling key information this way breaks down barriers by empowering field workers to access equipment health and data historian trends, and it simplifies complex work processes for mission critical tasks such as work permitting, inspection, operator rounds, work orders, and procedures. Everyone can focus on the most important tasks at hand, armed with the right information. Shift handovers are smoother, leading to safer, more reliable operations, improved plant throughput, and enhanced conduct of operations. Less walkie-talkie exchanges, and more real-time collaboration based on a shared data set immediately visible to those who need it. Operations can address threats as they emerge: the outcome is operations, engineering, and maintenance on the same page. And that leads to improved profitability and operational discipline. In this case, the answer really is in the palm of your hand.
Companies are looking to reduce human error and improve Operational Discipline and efficiency.
Operational Sustainability® can help companies develop a Conduct of Operations strategy. It starts with developing standards and procedures that define what each of these CoO Management Systems require and how to implement them. Once standards and procedures are in place, the focus shifts to how well are they being adhered to, and any gaps. As gaps are identified, OS provides a plan for closing those gaps. Finally, we create a continuous improvement process that includes auditing and performance measurements to monitor the health of the program.
Operational Sustainability® assists clients with Conduct of Operations by developing business processes, standards, policies, procedures, and field guides. The Operational Sustainability OESuite® software effectively addresses all aspects of change from an integrated Operations Management System.
Not only does OS offer customizable technical content, we also offer our industry leading OESuite® software platform with nearly 40 modules. To accelerate the implementation of our software, we offer:
Pre-configured Work Processes
Best Practices and “To Be” Workflows
Computer-Based Training (CBT) Modules
Our Technical Content will save you thousands of hours, while allowing you to focus on your organization’s core capability.
How does OESuite® help address Conduct of Operations?
OESuite® Integrations / Connectors
Conduct of Operations (CoO) is the interface between Maintenance, Engineering, and Reliability.
Some of the core integrations required for CoO include:
Procedures with Equipment
Competency with Training
Safe Work Practices/Work Permitting with Work Management
MOC with PSSR
Operator Rounds with Operator Logs and Shift Handover
Through the integration at the core of our Intelligent Operations approach and the interoperability possible through OESuite®, all of those key systems and areas work together to drive High Reliability Organizations toward Operational Excellence.