Conduct of Operations (CoO) is a term that defines execution of operational and management tasks in a deliberate and structured manner. The overall objective of CoO is structuring operational tasks in a manner consistent with the organization’s risk tolerance to ensure that every task is performed deliberately and correctly, minimizing variations in performance. By “correctly” we mean, “Everyone, doing the right thing, at the right time, every time.” Minimizing variations in performance reduces risk and enhances operational integrity. The outcome of doing things correctly on a consistent basis is “Operational Discipline.”
Key principles in our approach include:
Human error can be reduced by the effective implementation and monitoring of a CoO process safety management system.
A best management and engineering discipline practice is to participate in an accountability system that eliminates normalization of deviation (makes non-compliance seem okay) by taking action on problems identified during the various operational discipline activities that are in place.
For operators to be effective in their role in CoO, they must have a structured purpose for the various activities they perform. Follow-up should be done by managers and engineers, to take action on any deficiencies found.
Management discipline is recognition that achieving performance is a function of ensuring employees:
Know the right things to work on
Have the experience, education, and training to know how to reliably and safely perform those tasks
Have the right tools
Are assigned to the right tasks, at the right time
The OESuite™ software solution, a comprehensive, mobile-enabled set of integrated modules, empowers companies to capture, analyze, and utilize asset, incident, operational, and compliance data to drive sustainable improvements in every facet of CoO.
As companies mature with CoO, they realize that better process safety, cultural safety, and management of human factors are integral to achieving sustainable Operational Discipline.
Creating a high reliability organization
Linking “what we do” with “why we do it,” enables companies to move beyond training to a competency-based culture and become “High Reliability” organizations. Moving a heavily procedure-dependent organization from a training-based culture to a culture built around supporting effective decision support reduces human error. One of the key pieces in achieving that cultural shift is the digitalization of procedures, operator rounds, and operator logs. Effective digitization puts critical information into the hands of the workforce when and where they most need it – and supports smart decisions at the point of work.
Our goal is to help our clients achieve top quartile performance
Organizational Drift and human factors can both negatively affect organizational integrity. In tough times, it can become difficult for some organizations to accept that one cost of staying in business is the cost to continually work safely.
Digitization and digitalization are causing companies to rethink strategies for workforce mobilization. With the advent of the cloud and the emergence of enterprise web applications, companies can deliver real-time decision support in the field via mobile devices equipped with integrated mobile apps. OS takes a “single pane of glass” approach to deliver intuitive, simple to navigate mobile applications unified with core enterprise applications… and puts them in the palm of your hand. Handling key information this way breaks down barriers by empowering field workers to access equipment health and data historian trends, and it simplifies complex work processes for mission critical tasks such as work permitting, inspection, operator rounds, work orders, and procedures. Everyone can focus on the most important tasks at hand, armed with the right information. Shift handovers are smoother, leading to safer, more reliable operations, improved plant throughput, and enhanced conduct of operations. Less walkie-talkie exchanges, and more real-time collaboration based on a shared data set immediately visible to those who need it. Operations can address threats as they emerge: the outcome is operations, engineering, and maintenance on the same page. And that leads to improved profitability and operational discipline. In this case, the answer really is in the palm of your hand.
Companies are looking to reduce human error and improve Operational Discipline and efficiency.
Operational Sustainability, LLC can help companies develop a Conduct of Operations strategy. It starts with developing standards and procedures that define what each of these CoO Management Systems require and how to implement them. Once standards and procedures are in place, the focus shifts to how well are they being adhered to, and any gaps. As gaps are identified, OS provides a plan for closing those gaps. Finally, we create a continuous improvement process that includes auditing and performance measurements to monitor the health of the program.
Operational Sustainability, LLC® assists clients with Conduct of Operations by developing business processes, standards, policies, procedures, and field guides. The Operational Sustainability OESuite™ software effectively addresses all aspects of change from an integrated Operations Management System.
“How does OESuite™ help address Conduct of Operations?
Conduct of Operations (CoO) is the interface between Maintenance, Engineering, and Reliability.
Some of the core integrations required for CoO include:
Procedures with Equipment
Competency with Training
Safe Work Practices/Work Permitting with Work Management
MOC with PSSR
Operator Rounds with Operator Logs and Shift Handover
Through the integration at the core of our Intelligent Operations approach and the interoperability possible through OESuite™, all of those key systems and areas work together to drive High Reliability Organizations toward Operational Excellence.