Intelligent Operations Software Platform

Intelligent Operations – The Road to Operational Excellence

Why OESuite® for Intelligent Operations Matters

Industry continues to seek new ways to enhance financial performance. Intelligent Operations is a bold new approach to achieve Operational Excellence (OpEx). It uses digital transformation to optimize production, minimize equipment downtime, enhance human performance, and manage operational risks.

Intelligent Operations Components

To do this, companies need to break down existing departmental, management, cultural, and data management silos.

Core Fabric to Intelligent Operations

Intelligent Operations is an agile, responsive, proactive framework that can be quickly modified as an organization matures. The key is driving interoperability of processes to unlock new business value. By building a relevant single source of truth, companies can simplify redundant processes and create a master data governance structure that undergirds the entire Intelligent Operations platform. The core building blocks include people, materials, and equipment. At the core, Intelligent Operations addresses the management of risk and the elimination of waste. One of the key benefits of Intelligent Operations is to move to an “Asset Based” outcome, which is critical for models that focus on prognostics on equipment.

The four foundational ingredients for Intelligent Operations are integrated Management of Change, Risk Assessment, Engineering Content, and Enterprise Loss Prevention. At the core, Intelligent Operations addresses the management of risk and the elimination of waste. One of the key benefits of Intelligent Operations is to move to an “Asset Based” outcome, which is critical for models that focus on prognostics on equipment.

OESuite® Business Benefits for Intelligent Operations

Companies who achieve Intelligent Operations can achieve new levels of performance, leading to optimal profitability and top quartile performance. Additional business benefits include:

Intelligent Operations Benefits

OESuite® Mobile Applications

Intelligent Operations allows companies to leverage mobility for core work processes to enable operational excellence to come about. An integrated solution with a “single pane of glass” enables strategic mobility to drive performance improvements. Our “single pane of glass” approach delivers intuitive, simple to navigate, mobile applications unified with core enterprise applications… and puts them in the palm of your hand. From work notifications and work orders, inspections, managing change, managing work permits, executing procedures, seeing data historian trends, and critical information are delivered at the point of work at the shop floor, so everyone can focus on the most important items. The result is more efficient and effective execution of work, more equipment uptime, less safety incidents, and enhanced plant throughput.


Today, most companies are seeking to achieve Operational Excellence (OpEx).

Intelligent Operations concept

Achieving Operational Excellence takes a focus on interoperability to achieve the desired efficiency and enhanced profitability of an organization. Those concepts are at the core of the Intelligent Operations approach. By building relevant single sources of truth coupled with the core building blocks and a solid framework, companies can obtain sustainable outcomes. Said another way, Intelligent Operations is the best pathway to Operational Excellence.

Let Operational Sustainability® help you create and implement an Intelligent Operations strategy to achieve Operational Excellence.

Intelligent Operations Sets the Foundation for OE 4.0

Why OE 4.0? One of the shortcomings of OE 3.0 was the tendency for organizations to vet out processes in isolation. This limited the potential for value extraction due to the lack of interoperability – all key systems and areas working together from shared data and a shared operational view – and integration.

OS can accelerate your journey to OE 4.0 through our ready-to-deploy technical content by area, including policies, procedures, standards, and field guides. As part of the process of creating an OE 4.0 framework, OS provides coaches to assist clients through every step of the process. Once the system is ready to be deployed, OS provides audit protocols, benchmarking, and analytics to ensure that goals are measurable and repeatable.

Not only do the building blocks need to be in place, companies need to assess the type of data and frequency of data collection to enable artificial intelligence (AI) to be utilized in the more advanced stages of Intelligent Operations. Today, most of the data collected is transactional in nature and the frequency and quality of information greatly limits the potential of AI to detect patterns and anomalies. But implementing an Intelligent Operations framework today helps organizations future-proof their technology investments.

This data-rich environment drives diagnostic insights into key areas such as asset performance / asset health, operations, and production. In the final stages of maturity, mobility, simulation/modeling, and augmented reality can be leveraged to provide additional value. When fully mature, Intelligent Operations delivers an Operational Performance Management layer to help prioritize threats and manage corrective actions.

Taking an Intelligent Operations approach transcends the boundaries and ensures the right returns occur. This approach eliminates data islands, leading to enhanced collaboration, efficiency, and accuracy. The OESuite® platform is a comprehensive solution for achieving OE 4.0 and the inherent benefits of the Intelligent Operations approach. And, because OESuite® enables OE 4.0 by taking advantage of the availability of cloud-based computing, sensors, artificial intelligence, and analysis, it helps move companies from operational hindsight through insight, to foresight.

Intelligent Operations Components

Foundation for Intelligent Operations

The interoperability of key safety aspects such as MOC, Corrective and Preventative Action (CAPA), Engineering Content Management, Enterprise Loss Management and Risk Management afforded by Intelligent Operations is important as it automatically routes information and ensures key processes and knowledge is protected and distributed. Establishing these as foundational elements for Intelligent Operation is crucial to managing Operational Risks to enhance compliance assurance.

Simplified Operational Discipline: Enterprise Loss Prevention leads to Operational Excellence when sustained over time leads to Operational Integrity

Phases of Maturity

To achieve intelligent operations, companies need to build from the ground up on a common architecture. Attempting to leverage disparate architectures with overlapping functionality without a common data model simply isn’t feasible due to the sheer volume of interoperability points — typically several hundred. In that scenario, the amount of integration would be simply overwhelming; but without it, new process dependencies will also remain out of reach, limiting the business value that can be derived. It seems counterintuitive, but a ground up build is usually the most efficient and effective.

A basic maturity model for Intelligent Operations would look like this:

6 phases of maturity graphic. 1 - privilege to operate; 2 - Maximize asset availability and integrity; 3 - Minimize human error, maximize production, ensure competency; 4 - Maximize capital effectiveness, optimize scheduling; 5 - Pattern/diagnostic enablement; 6 - Operational Excellence

Graphic that shows the framework and drivers to achieve OE.

Operational Performance Management (OPM) transcends all departmental boundaries and unifies existing organizational and facility management strategies to establish organizational resiliency. Without it, poor resiliency can lead to potential major business impacts under adverse conditions.

OPM provides a new understanding of the world including expanding the context and the strategic value of managing incidents – and tying that understanding to financial outcomes.

This emerging framework can leverage prescriptive analytics and big data to generate new insights into threats and performance, and monitor progress against goals. It provides an overarching framework that is integral for monitoring and measuring results. With OPM, organizations can be confident in their operating plan, without putting their privilege to operate at stake.

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