Overview:
Everyday, unwanted events impact productivity and revenue and delay company responses to urgent operational matters. In this webinar, we’ll examine the best practices to help your organization uncover and track root causes of incidents, reduce incident volume and mitigate risk. We’ll also discuss the processes and procedures needed to coordinate a timely and effective response to an adverse event when it does occur. The key to incident management is having a proactive and effective process and sticking to it. We’ll discuss the how-tos for implementing such a process, as well as the key indicators of repeat bad actors and lost profit opportunities.

Key Webinar Focus / Agenda:

• The key components of an effective incident management program
• How IT solutions can enable real-time visibility of incidents and recurring problems
• How a smart structured program reduces risk and resulting incidents over time
• What part incident management plays in a broader corporate operational excellence initiative
• A maturity roadmap to move beyond incident management to Enterprise Loss Prevention (ELP)
• How Intelligent Operations and Artificial Intelligence add value to ELP